votwo products
Lab Booking ProcedureShipping & ReturnsTerms of UsePrivacy and SecurityTerms and conditionsContact Us
| Making A Purchase We accept credit & debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard, Maestro and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit/debit card information via phone. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of sale. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We have provided a dedicated customer service number in case you need to contact us with any queries. 01425 674955. Members Discounts Sponsored team members and coached athletes are eligible for the discounted lab test rates. votwo reserve the right to cancel and reimburse any payments made by non-members, in error or deliberately, that seek to take advantage of these discounts. votwo will contact any non-member that makes a payment at a discounted rate and offer them either a full refund or the opportunity to pay the difference before a booking is made. Elog Details Your account will be valid from the day it is activated by votwo upon receipt of your payment until it expires on the corresponding day of the month in 3, 6 or 12 months time (e.g. an account opened for 3 months on April 10th will close at midnight on July 10th). If you do not renew subscription before midnight on the expiry date the account will be de-activated. Please note that you will be able to re-activate your account at any time by purchasing a new subscription. The training data in the votwo elog is backed up every 24hrs. However, Votwo do not offer a guarantee that all training data will be stored indefinitely. |
| Shipping And Handling UK orders below £50 = £3.50 Uk orders above £50 =£5.00 EU orders below £50 = £5.00 EU orders above £50 = £10.00 R.O.W orders below £50 = £10 R.O.W orders above £50 =£15.00 |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 7-10 business days depending on stock . International orders are generally received in under 10-14 days depending on stock. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices on the website include Vat at 15.0%. Vat reg no 870 1555 31 |
| Credit Card Security No credit/debit card details are stored on this website. For your increased security all out order processing is completed by PROTX (www.protx.com). Protx are a well established Payment Service Provider and ensure your private information is secured at the highest level. Upon pressing the checkout button you will temporarily be redirected to the PROTX payment page to make the payment then sent back to our site upon completion |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01425 674955 (International +44 (0) 1425 674955) or write to us at 2 Bedford St London Rd Bath BA1 6AF United Kingdom |
| Privacy Policy VOTWO do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. If you book or contact votwo we will use your email address to send you a monthly update. If you do not wish to receive this communication, you can unsubscribe at any time. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Returns Policy Votwo hopes that you will be completely satisfied with the goods delivered to you. Under the United Kingdoms Distance Selling Regulations, you have the right to cancel the contract for the purchase of any goods within 7 days of delivery. To cancel this contract, please first notify us by email at info@votwo.co.uk that you wish to return the goods. Then please return your goods to the address below within 7 working days of the date that the item was delivered to you. Any product bought through the Votwo shop also has a 14 day no quibble guarantee. Products must be returned to us and a replacement will be sent out immediately. Either that or the full cost will be reimbursed immediately. The product must be returned in saleable condition with no signs of use. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. As soon as we receive notice of your cancellation or return of this order, we will refund the relevant part of the purchase price for that item. The return address is: Pam Blow Votwo Limited 2 Rosehill Drive Bransgore Christchurch BH23 8NL Tel: 01425 674955 The above returns policy applies to all our goods but does not apply to Lab Tests. Cancellation policies for coached events can be found on the relevant booking form Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Votwo Limited, Registered in England & Wales No: 5546198 Registered Address: 2 Bedford Street, Bath BA1 6AF |